Richard Branson: Intelligent entrepreneurs are considered individual investors to invest before thinking of clients

In terms of a business or a company leader, most leaders always focus on marketing strategies to be unique to customers because they think that once a business has a large number of customers, that is business success. Instead, as a leader, it should be seen that the person who should be attentive and initially invested is not a client but an employee or employee, whom we can call a team.

Why is it essential to invest in a staff before considering a customer search?

Generally, some company leaders or businesses do not really strengthen the relationship between the company and the team, because according to a survey of more than 400 major companies, weaknesses in communication with employees are a problem. One of the major major contributors to a growing company or business.

The leaders do not care, train staff, and encourage motivation to guide them to understand the company's goals and the goals they are working on to achieve success. But they only tell the job that the staff needs to fulfill the role and do the same thing every day, which makes both the company and staff not get any personal development and this is why the business is not located. Too long.

In this sense, Virgin Group founder Richard Branson said that a fast growing company would think of employees or employers, and customers would come back because employees would be happy to make the same customer happy.

When the company leaders have a good relationship with the staff we can call the team, it will make them feel that the company is paying attention, training them, wanting them to develop their own reasoning. This will make the team work well with customers as corporate representatives. As you know, if any employee does any activity that affects the customer's confidence, the customer will certainly evaluate the whole company.

Listening to and accepting staff comments is what Virgin Group is doing. When we value the team, give them the right or opportunity to express their abilities, sometimes their ideas may be better than what we think.

Richard Branson thinks everyone on the planet has the idea to create billions of dollars as long as we give them the opportunity to value their potential.

The lesson here is that the staff is that your staff has a lot of insight that can be used to improve the quality of the service. Giving them the opportunity, they can help you create a better product or service.